Resident Survey (completed!)

The AKNA IT project will produce a choice for affordable communication services. Without a choice, selecting affordable options for these internet services are unlikely, if not impossible.

The following image was delivered to the President of Verizon right after it became obvious that leverage, not law, would get the community, at least a small part of one, access to the world of information. Oh, and just before the major VOIP plan for a telephone launch to kill copper.

Please use the next page link and complete our survey Thank you for responding.

The survey was completed, the data was filed, and the community had a choice for access to the world of information—it system change at its best, with one thing missing. High-speed broadband service should be unrestricted, and costs should be audited at cost plus a transparent public re-investment plan. The “rats-nest” testimony for the City Council topped it off. (here).

AKNA Mail 2

We began this project in June 2015 following a visit from Chris Wasserman, Verizon Engineer.  He agreed to answer any question.  We sent four in July 26, 2015.  He responded August 12, 2015.

From: Wasserman, Christopher
Sent: Wed August 12, 2015 11:51 AM
To: Rex Curry
Subject: Albemarle Questions

  1. What will the installation cost anything?  No
  2. Will the new line set up be as it is across the street?
    I don’t know how it is set up across the street
  3. Do you want hard copies (email summaries) of correspondence with PSC, CWA and V?
    I just need to know which option everyone likes
  4. Can I get any encouragement?  I have 12 households signed up.
    No–sorry

See correspondence with Verizon Headquarters and Political Representatives here.

We sent the following reply.

Thank you, it is good to have a person to talk to about our future.

The conditions of the copper lines will continue to deteriorate on the North side of the Terrace. We made a brief video that answers question #2 in detail See it Here   We will be glad to schedule a site visit at any time for the north side of the Terrace.

On question #3, we can accept all three in the following order of preference for the south side of the Terrace.

  1. Along our common roof line in conduit suitable for copper and fiber
  2. Along our community owned easement below grade, suitable for copper and fiber
  3. Along a fully refurbished line that is currently in use (but failing) through our cellars that is suitable for copper and fiber

As the “through building” lines have deteriorated, the current preference for the north side is:

  1. In conduit suitable for copper and fiber across the roof line
  2. In conduit suitable for copper and fiber across the easement and below grade

Finally, we are working on the issue with people on Kenmore and the north side of Albemarle Terrace.  We will have everyone on north side signed up by the end of the month.

 

AKNA Mail 1

Letters to Verizon and our political representatives were mailed 7.17.2015

The image above represents our first set of formal letters to Verizon officials and AKNA political representatives. We shall see if a response occurs and report them in future posts.

The correspondence went to Verizon’s engineering staff, the heads of franchise operations at the DoITT and Verizon’s Franchise Director.   The letters expressed our interest in the development of a relationship that would lead to affordable high-speed internet services over existing copper lines or fiber.

We requested a follow-up from their offices regarding the engineers survey of the Terraces  June 24, 2015 to accomplish

  1. reliable, non-crackling and buzzing voice lines, and second,
  2. data lines that would not repeatedly fail or throttle down to one or two megabits per second.

Not too much to ask really.

On the South side of the Terraces we agreed to three methods for review and final selection (signature page above).  These were

  1. along our common roof line in conduit suitable for copper and fiber
  2. along our community owned easement suitable for copper and fiber or
  3. along a fully refurbished line that is currently in use (but failing) through our cellars that is suitable for copper and fiber

To our political representatives Congresswoman  Clark and Councilmember Eugene we requested their personal advocacy among their peers regarding the lack of service and help in getting an appropriate response for service  from Verizon (or Cablevision).  We also asked for the participation of the technology officer in their respective offices by monitoring our progress as of July 2015.

If nothing else, this website will be a record of our experience as a small historic district in Brooklyn attempting to join the 21st century.

Coorespondence

The following is best summed up in this “City Council” post . Did anyone else complain or ask for accountability from Verizon who pays its CEO $30 million a year?  I know, you’re afraid the big bad V will take your smart phones away. Really? By the way, if you did and you have correspondence from from V or DoITT please share.

From: Subject Received Size Categories
RE: FiOS Service Availability Request
2126 Albemarle Terrace
BROOKLYN, NY 11226 — Rex Curry 10:05 AM June 23, 2015

Good morning Mr. Curry:

Thank you for your inquiry.  Please accept this e-mail as written confirmation that Verizon has received your complaint and will respond as soon as possible, but no later than 10 business days from today.

Best regards,

Will Freshwater
Video Franchise Service Manager
Verizon
140 West Street
New York, NY 10007
Freshwater, William A Verizon Response – FiOS Video Service Availability Request
2126 ALBEMARLE TR, BROOKLYN, NY 11226 — Rex Curry 9:42 AM 17 KB

Exactly 10 Days latter this email arrives the deadline minute (hmmmm I sense V-robo)

June 30, 2015 @ 9:42 AM

Good morning Mr. Curry:

Thank you for your patience while we investigated your inquiry. Our Service Deployment team is in the process of surveying your neighborhood to determine how to best deploy FiOS video service to your building.

Once that survey is complete, our local representatives will contact the owners of your building and of adjacent properties to obtain written permission granting access for placement of our facilities.

Verizon cannot begin construction to deploy FiOS service to your address until we receive that permission. We will inform you when the situation changes.

Please feel free to contact me directly if you have any questions.

Thank you.

Will Freshwater
Video Franchise Service Manager
Verizon
140 West Street
New York, NY 10007
william.freshwater@one.verizon.com

and then I got this response:

I am in receipt of your cable complaint SR #1-1-1117511421, to New York City’s Department of Information Technology and Telecommunications (“DoITT”) regarding your request for Verizon FiOS service.

Verizon sent this agency the following update:

 “Our Service Deployment team is in the process of surveying your neighborhood to determine how to best deploy FiOS video service to your building. Once that survey is complete, our local representatives will contact the owners of your building and of adjacent properties to obtain written permission granting access for placement of our facilities.  Verizon cannot begin construction to deploy FiOS service to your address until we receive that permission.”

 “We will inform you when the situation changes.”

Thank you for contacting the City of New York

Sincerely,

Peter J. Schwab
Executive Director, Franchise Administration
New York City Department of Information Technology & Telecommunications
2 MetroTech Center, 4th Floor
Brooklyn, NY 11201

SandyNet of Sandy, OR

Sandy, Oregon, is a rural town of 3,600, so they don’t have a lot in common with our neighborhood regarding information infrastructure. But they did get fed up with ISPs who refused to run a broadband data line to their town hall and built their own Gigabit fiber network, available to citizens at $40 or $60/month (depending on speed). They did it without using tax dollars, and the project is on track to break even in roughly half the time modeled. Please read about how they did it, or watch the video below about all its benefits for this town.  

It says a lot that our nation’s largest metropolis cannot cut through the red tape created by the corporations that control our connections to provide that kind of power to its citizens, but a small town can. We’re proud of Sandy’s accomplishment, even if also a little jealous.

Susan Crawford

This is not about us. The most important hour you can spend on this issue is with Susan Crawford. Here’s why:

  1. Americans need a fast, reliable Internet. They are not getting it.
  2. The market has failed to supply this new, but basic need.
  3. A utility model will make it available at reasonable prices for all.
  4. Public pressure to change existing policy is needed.

Telecom companies and give thousands of dollars every year to NYS legislature and New York City’s government gets $150M+ every year.

Susan Crawford knows why this is not in the public interest. Watch it…

Thank you for spending the time.  Now you know why your IT bill continues to rise.

“Because America has deregulated the entire high-speed internet access sector, the result is expensive, second-rate carefully curated wired services for the rich, provided by Comcast and Time Warner; expensive, third-rate, carefully curated wireless services (or no service at all ) for those who cannot afford a wire; close cooperation among incumbent providers of wired and wireless services; and no public commitment to advance communications networks the rest of the developed world is adopting.”

Susan Crawford, Captive Audience: The Telecom Industry and Monopoly Power in the New Gilded Age, Yale University Press (2013), pg. 260.

As a percentage of the population, fewer Americans have high-speed internet access than South Korea. There is a reason for that, and it is not good.